Rural getaways and nature activities in León

Yes, you choose the dates that suit you when you book. We will check availability with our suppliers before confirming your booking.

As a general rule, it is advisable to book at least 7 days before the start date of the service, but we advise you to make your booking as far in advance as possible and always take into account the general or specific cancellation policies and deadlines applicable.

You can also find a summary of our general cancellation policies on the Cancellations and refunds.

Yes, you can book for another person or persons even if you are not part of the trip. Just keep in mind that you will have to define who will be the owner of the booking (of legal age) when you register the details of the members and that the email address you use in the billing field will be where you will receive all communications and documentation associated with the booking.

Depends. The limiting factor is the Activities, as they usually require a minimum number of participants, although some can be provided individually for a higher price. However, if you are interested in a specific Pack or Activity that cannot be booked for a single person, please contact Biosfy and we will try to find a suitable solution.

No. As with other online services, when you complete the purchase only a pre-authorisation is made on your card, which keeps the amount in your account as a guarantee. It is only charged when we confirm your booking after validating the availability of all the services included in it. Otherwise, the amount withheld is released.

We will propose similar alternatives or another date. If they don't suit your preferences, don't worry, we will cancel the booking and the retained amount will be released.

Once you complete the purchase process, we check availability with our suppliers. Normally we will confirm your booking within 24-48 hours after payment is made and always via email with the e-voucher (PDF) attached. For groups of 9 or more people these times may be longer.

The e-voucher is a PDF document that is sent as an attachment to your booking confirmation email and contains all the details of your booking: basic information, services included, contacts, dates, times, meeting points, cancellation conditions and remarks or other instructions where appropriate, among others.

This information is specified in the e-voucher once the booking has been confirmed: address of the accommodation, meeting point for the activities, timetables, recommendations, etc.

The services are provided directly by Biosfy's local partners and suppliers, which acts as organiser, responsible and coordinator of all of them to make your booking perfect.

You can have a look at our offer of Packs y Activities ready for online booking.

Of course. All Biosfy's suppliers and collaborators comply with the applicable regulations of their respective sectors, including insurance, permits and licenses for the development of their activity, being registered in the Tourism Registry of Castilla y León when applicable.

In the case of active tourism, nature or adventure activities, these are always carried out with qualified guides or accredited professionals, guaranteeing your safety and a quality experience.

No, transport is not included. All our products are designed so that you can travel on your own to the accommodation and places where the activities take place. We will provide you with the necessary information so that you can get there without any problems. Some activities may include transport from the provider, but you will have to get to the meeting point on your own.

 Yes, if you have a specific idea for your getaway, please fill in our form for personalised getaways to specify what you would like to do.

We will study your proposal and, if possible, we will design it especially for you. Please note that this type of tailor-made proposal may involve an extra cost.

Some of our partner accommodations are Pet-friendly, but most are not. In addition, the activities offered are not usually compatible with the accompaniment of pets, although there are exceptions. Check the product information or ask us before booking.

You can cancel your booking by accessing our Cancellation Form, The general cancellation policies are also summarised in this section.

You can also find a link to this form in every email you have received since paying for a booking and at the bottom of any page of our website, in the «Footer», next to the legal notices.

You can ask us for the invoice once you have enjoyed the contracted services. We will send it to you by email within a maximum of 14 calendar days.

If you have cancelled, the deadline is the same: 14 calendar days from the date you request the invoice.