• Reference price of the pack for an adult person in the following case: 2 nights in a double room (2 persons) with breakfast and dinner, and a 1/2 day whale watching activity.
• The final price will be sent to the client once the booking request has been made and may vary according to the dates selected, number of people, etc.

Pack

• Pack subject to availability of the services included.
• Minimum 2-night getaway.
• In the event of unforeseen circumstances, the final decision for the implementation or modification of the services of the Pack ultimately rests with the organiser or the providers of such services.
• Customer service and the performance of services are provided in Spanish, unless otherwise indicated.
• This pack does not include medical or cancellation insurance. You can take out your own if you wish.

Accommodation

• Rooms without the option of extra beds or cots.
• Pets are not allowed.
• Please advise for special menus or in case of food intolerances or allergies.

Activities

• Maximum of 4 persons per shift for observation.
• As with any wildlife sighting, observation cannot be guaranteed.

• Upon requesting the reservation, a private payment link with the final price of the Pack will be sent via email within 48 hours to complete the booking process.
• Upon payment, the amount will be held as a guarantee but will not be charged until the availability of the services included in the booking is confirmed. 

• • If all services are available for the date and number of people selected, you will receive a confirmation email with the attached e-voucher with full details within 48 hours.

• • If it is not possible to confirm availability, equivalent alternatives in terms of dates or services will be proposed. If no alternative is accepted, the booking will be cancelled and the amount retained will be released.

• You have 4 courtesy days from the date of payment to cancel your booking free of charge, unless this period conflicts with the general cancellation policies, the latter prevailing in such a situation.

Cancellation by the customer:

• FREE cancellation up to 14 days before the start date of the booking (check in date at the accommodation).
• If the cancellation is made between 14 and 7 days before the start date of the booking, 50% of the total amount of the booking will be refunded. It is possible to postpone the booking to another date within the following 12 months FREE of charge.
• If the cancellation is made less than 7 days in advance, the reservation fee will not be refunded.

For cancellations for justified reasons (force majeure, medical emergencies or other special cases), we recommend contacting Biosfy to assess the situation.

Cancellation or significant modification by the organiser or service providers:

In the event of cancellation for reasons beyond the customer's control or if significant changes to the content of the Pack occur before the start of the Pack, the following alternatives will be offered:

• Re-booking of the reservation or service on other dates agreed with the client.
• Re-placement in a similar service, subject to the client's consent.
• Refund of the full amount of the reservation.